Connection
In the first part of this series, we addressed the quality of awareness as the ground of noble leadership. While
awareness is critical for being a noble leader, seeing and knowing what's happening (or NOT happening) around you is just the first step. Before a leader engages in skillful action (more on that in Part 3) s/he should first effectively
make a connection. Since leaders cannot accomplish their
missions without the help of others, quality connection is essential. However, simple contact should not be confused with connection. Walking by an employee’s desk
and asking “How’s it going?” while continuing to walk out the door without
waiting for a response is simply “contact.” For connection to occur, there
needs to be sustained attention, listening (not just hearing), and a felt sense of genuine interest. Let’s break those down.
Sustained attention means being present without distraction. Training in
mindfulness practice helps develop this skill. When we’re there, we’re really
there…the whole time. We’re not stopping
to look at our mobile device, or turning our head every time someone walks by,
or glancing at the TV or computer screen. We’re totally present with the person
we’re with.
Listening means giving the other person
the gift of your full attention and
absorbing what they’re saying. It means not
thinking about what you’re going to do or say after the other person finishes
speaking. It does mean fully HEARING what they’re saying, taking it in, and
letting it enter your consciousness.
Genuine interest is shown by
demonstrating some form of empathy toward
the other person based on what they’ve just shared with you. Empathy can sometimes
be expressed verbally or non-verbally. An employee tells you he’s
worried because he doesn’t know how he’s going to make a deadline and you say,
for example, “I can see that you’re stressed out about that. What do you think
would help support you in making that deadline?” If you lack the words at the
moment, simply tilting your head and expressing concern can show you’re hearing
and empathizing. Relating to the employee’s emotional state and expressing a
willingness to help alleviate his pain in some way shows that you’re interested
in his success, thus making you an ally in his success rather than a target for
his frustration.
The
key to each of these components is to be genuine.
If you’re genuinely paying attention,
genuinely listening, and genuinely interested, you will create genuine connections and develop an
office, team, or workplace that is genuinely loyal because they will know that you care about them as people and not just as contributors to the
bottom line.
Part 3: Skillfulness (stay tuned)